Adya for delivery teams
Answer “where is my order” and recover failed deliveries
Tracking questions and failed deliveries fill a support queue faster than anything else. Adya answers status questions with live tracking on every channel, calls customers after a non-delivery to fix the address or slot, and reschedules before the parcel goes back.
Tracking calls crowd out real problems
Most delivery support contacts ask the same thing — where is it and when will it arrive — and the answer is already in your system. Every one a person answers is a person not working on a damaged parcel or a lost shipment.
Failed deliveries are the expensive ones. A non-delivery report (NDR) that nobody follows up within a day turns into a return. A quick call to fix the address or pick a new slot saves the shipment.
What Adya handles for delivery teams
One agent across phone calls, WhatsApp, website chat and email, with your team one click away.
Live tracking answers
Adya looks up the shipment through your API mid-conversation and gives the real status and expected date.
NDR follow-up calls
After a failed attempt, the customer gets a WhatsApp message and a call to confirm the address, landmark or a new delivery slot.
Rescheduling and instructions
New delivery dates, leave-with-neighbour instructions and address corrections are written back through action tools.
Escalations
Damaged, lost or disputed shipments go to your team with the tracking history and transcript.
What a conversation sounds like
An illustrative exchange in Kannada and English. Adya says it is an AI, follows the caller's language, and writes the outcome back.
- AdyaNamaskara, naanu Adya, SwiftShip AI assistant. Ivattu nimma parcel deliver maadalu prayatnisidevu, aadre mane lock aagittu.
- CustomerNaale sanje 6 ra nantara barabahuda?
- AdyaSari, naale sanje 6 ra nantara delivery reschedule maadiddini. WhatsApp alli update kalisuttene.
Rules that apply to delivery teams
Not legal advice — the rules we design around, with the source for each.
Delivery updates are utility messages[3]
Shipment status, delivery attempts and rescheduling for an order the customer placed are utility templates in Meta's categories, at ₹0.115 in India.
Addresses under the DPDP Act[4]
Delivery addresses and phone numbers are personal data. Use them to deliver, and keep call recordings and transcripts on a defined retention period.
Service calls, not promotions[5]
NDR and delivery calls about an existing shipment are service calls. Keep promotions out of them so they stay in the service category under TRAI's rules.
What it costs, worked out
Scenario: 4,000 tracking conversations on chat and WhatsApp, 1,000 inbound tracking calls, 500 NDR follow-up calls at about 1.5 minutes each, and 1,500 WhatsApp delivery updates a month. Prices exclude GST.
Adya, billed by Amomic-AI
- Growth plan (500 min + 1 number included)₹7,999
- 1,750 call minutes × ₹6₹10,500
Telephony is in the per-minute rate. Chat, WhatsApp and email conversations come from the plan's allowance.
WhatsApp, billed by Meta at its own rates
- 1,500 utility messages × ₹0.115₹173
Adya adds no per-message fee. Meta invoices your WhatsApp Business account directly.
₹3.36 per contact handled.
See all plansQuestions from delivery teams
Yes. Adya looks up the live shipment status through your API during the conversation and answers on website chat, WhatsApp or a phone call.
A non-delivery report is raised when a delivery attempt fails. An NDR call contacts the customer to fix the address, add a landmark or choose a new slot before the parcel is returned.
Yes, through action tools connected to your system. It confirms the customer's choice first and only reports success once your system confirms.
There is no independently verified figure. DigitalGenius estimates 10–25% of ecommerce support queries are about order location in normal months and 15–40% at peak; other vendors quote higher.
4,000 chat and WhatsApp conversations, 1,000 inbound tracking calls and 500 NDR calls a month come to ₹18,499 on Adya Growth plus GST — about ₹3.36 per contact.
Read next
Sources
Reviewed . Adya prices from our pricing page.
- 1.DigitalGenius — What is a normal WISMO rate? (vendor estimate)
- 2.Meta for Developers — Pricing on the WhatsApp Business Platform (India rate card effective 1 October 2026)
- 3.Meta for Developers — Template category guidelines (utility vs marketing)
- 4.The Digital Personal Data Protection Act, 2023 (via PRS Legislative Research)
- 5.TRAI — Telecom Commercial Communications Customer Preference (Amendment) Regulations, 12 February 2025
Other industries
Hear Adya answer your own customers
Free plan, no card. Start on website chat today and add WhatsApp and calls when you are ready.